If you’ve got this far that’s likely something you know, but if you don’t know it, try the suggestions offered in step 3.Īfter that, you’ll be presented with the device setup screens that you’d see the first time you switch on a new phone. When your device reboots you may be asked to enter your Google password. This process may take up to a few minutes, but once finished, the words ‘Data wipe complete’ will appear on your phone, and you can then press the power button to select ‘Reboot device.’ You’ll be asked to confirm this a couple of times, so using the same buttons select ‘yes’ until the process begins. On the recovery menu, you should see an option that reads either ‘Wipe data/factory rest’ or ‘Delete all user data.’ Navigate to this using the volume buttons, then press the power button to select this option. If you don’t know your email or your password then you’ll need to send your phone along with proof of purchase to an authorized Samsung Service Center, where they’ll be able to reset it for you. If you know your email but not your password, then you can reset or recover the latter by using the Google Account Recovery page. This is to prevent stolen phones from being reset. One your phone has rebooted it should take you to the recovery menu – but before getting access to this you’ll probably be asked to enter your Google account information, meaning the registered email and password. In the vast majority of cases one of these methods will work, however a few phones for whatever reason use volume down rather than volume up, so if it’s not working, try that button instead.Īlso, some Samsung devices require you to either plug your phone into a computer via the USB port or connect USB headphones before these button combinations will work. Once you do, release the power button but keep the other buttons pressed, then when you feel a second vibration you can release the remaining buttons. If your phone has both a power button and a Bixby button (like the Samsung Galaxy S10) then you should press the volume up, power and Bixby buttons all at the same time, and hold them until you feel a vibration, then release them.įinally, if your Samsung phone has a separate physical home button beneath the display, then you should press volume up, home and power all at the same time until you feel a vibration. That approach works on the likes of the Samsung Galaxy S22, Galaxy S21, and Galaxy Z Fold 3. The exact combination will depend on which Samsung phone you have, but with most of Samsung’s more recent phones – and specifically any Samsung phone that only has volume buttons and a side button – you should press volume up and the side button until you feel a vibration and see the Samsung logo, then release them. With your phone switched off, you now have to boot it into the recovery menu, which means switching it on with a specific button combination. The three likely button combinations for accessing the recovery menu (Image credit: Samsung)
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